Remote Client Experience Specialist (Bilingual in English and Spanish)

Remote Client Experience Specialist (Bilingual in English and Spanish)

At Goldstein Immigration Lawyers, we are dedicated to making dreams come true. As a specialized immigration law firm, our mission is to assist individuals and families in their journey to the United States. We believe in the power of immigration to reunite families, fulfil aspirations, and contribute to the American dream.

Job Title: Client Experience Specialist (Bilingual in English and Spanish)

Location: Remote

Type: Full-Time (9am - 6pm PST), and every alternate Saturday, 8:30 AM to 3:00 PM PST.

Salary Range: Starting monthly $650 USD

Hiring

Responsibilities:

  • Handle inbound and outbound calls from clients in a courteous and professional manner.
  • Listen attentively to client inquiries, concerns, and requests, providing accurate information and guidance.
  • Document all client interactions with detailed and organized notes to ensure clear records of communication.
  • Effectively schedule and manage client appointments using our appointment booking system.
  • Collaborate with our legal team to coordinate client meetings and consultations.
  • Maintain a high level of accuracy and efficiency when booking appointments to optimize our schedule.
  • Provide administrative support as needed to ensure the smooth operation of our remote office.
  • Continuously improve your knowledge of immigration services and processes to better assist our clients.
  • Uphold our commitment to delivering a positive and empathetic client experience.

Requirements:

  • Reliable high-speed internet connection.
  • Personal laptop or computer.
  • Quality headset for clear communication.
  • Fluent in English and Spanish (both written and spoken).
  • Previous customer service experience is preferred.
  • Experience in a call center environment is a plus but not required.
  • Proactive attitude with a willingness to assist and help people.
  • Excellent communication skills, both verbal and written.
  • Empathetic and patient, with the ability to understand and address client needs.

Benefits:

  • Monthly starting salary $650 USD.
  • Vacations paid /PTO
  • Federal Holidays US
  • More benefits
  • Remote position
  • Flexibility
  • Multi-cultural environment
  • Bi-annual performance evaluations

How to apply:

Complete the form by clicking on the button below.