Client Experience Specialist – Spanish and English Speaker (Remote)
At Goldstein Immigration Lawyers, we are dedicated to making dreams come true. As a specialized immigration law firm, our mission is to assist individuals and families in their journey to the United States. We believe in the power of immigration to reunite families, fulfil aspirations, and contribute to the American dream.
Job Title: Client Experience Specialist - Spanish and English Speaker (Remote)
Location: Remote
Type: Full-Time (9am - 6pm PST)
Salary: Monthly USD
Responsibilities:
- Handle inbound and outbound calls from clients in a courteous and professional manner.
- Listen attentively to client inquiries, concerns, and requests, providing accurate information and guidance.
- Document all client interactions with detailed and organized notes to ensure clear records of communication.
- Effectively schedule and manage client appointments using our appointment booking system.
- Collaborate with our legal team to coordinate client meetings and consultations.
- Maintain a high level of accuracy and efficiency when booking appointments to optimize our schedule.
- Provide administrative support as needed to ensure the smooth operation of our remote office.
- Continuously improve your knowledge of immigration services and processes to better assist clients.
- Uphold our commitment to delivering a positive and empathetic client experience.
Qualifications:
- Fluent in English and Spanish (both written and spoken).
- Previous customer service experience is preferred.
- Experience in a call center environment is a plus but not required.
- Proactive attitude with a willingness to assist and help people.
- Excellent communication skills, both verbal and written.
- Empathetic and patient, with the ability to understand and address client needs.
Requirements:
- Reliable high-speed internet connection.
- Personal laptop or computer.
- Quality headset for clear communication.
Why Join Goldstein Immigration Lawyers?
- Paid Vacation, Sick Days, and Wellness Days
- Multicultural environment
- More benefits!
- Semi-monthly performance evaluations
- Fully remote position, allowing you to work from the comfort of your own home.
- Make a meaningful impact by helping individuals with their immigration needs.
- Room for professional growth within our organization.
How to apply:
Send your resume to hiring@jgoldlaw.com